The first stage of renting a bike with CycleCity begins with the booking process. Customers can easily book their desired bike through our online platform or by visiting our store in person. Our website offers detailed descriptions and specifications for each bike model, helping you choose the right bike for your needs. During booking, you can also select any additional equipment, such as helmets, child seats, or trailers. We offer the option to reserve bikes in advance, especially during peak seasons or for special events, ensuring that your chosen model is ready and waiting for you.

Upon arriving at our store, customers go through a quick check-in process where they present a valid ID and the booking confirmation. Our staff then provides the selected bicycle along with any requested gear. For first-time renters or those trying out a new type of bike, such as an electric bike, our team will offer a brief orientation. This includes adjusting the bike to fit, explaining how to use different gears and safety features, and going over basic road safety rules if needed. This stage is crucial for ensuring that all riders feel comfortable and confident before they begin their journey.

After enjoying your ride, simply return the bike to our store. We accommodate flexible return times as specified during the booking, and extended hours can be arranged if needed. Upon return, our team checks the bike for any potential issues and listens to any feedback or experiences you wish to share. This feedback is invaluable as it helps us improve our services and address any concerns immediately. Customers are also encouraged to share their riding experiences on our website or social media platforms, which helps foster our community of cyclists and assists others in choosing their perfect cycling adventure.